This page explains how to ask us to delete your Zenlyf account and the data linked to it.
How to delete your account
You can ask in two ways. For your security we may ask you to confirm who you are before we act on a request.
1. In the app (recommended)
- Open the Zenlyf app and go to Profile.
- Tap Settings.
- In the Privacy & data section, tap Delete account.
- Read what is shown, tap continue, and say why if you like.
- We email a 6-digit code to the address on your account. Enter it to confirm.
2. By email
If you cannot open the app:
- Email support@zenlyf.io from the address linked to your Zenlyf account.
- Use the subject line Zenlyf Account Deletion Request.
- Give your full name and say that you want your account deleted.
Please do not put medical details, diagnoses or images in the email. We only need your account email and a clear request.
What is deleted
When your account is deleted we remove or de-identify the following, where it applies:
- Your profile (name, contact details, demographic information).
- Medical records you uploaded, including images, PDFs and other documents.
- Prescriptions, lab reports and related documents stored in Zenlyf.
- AI chat history linked to your account, if it is stored for your region or plan.
- Care circle and shared-access connections.
- Location history used for safety features, if it is stored for your region or plan.
Your account is deactivated as soon as you confirm, so you can no longer sign in or see this information in our apps.
What we may have to keep
The law, or a real need to protect people, can require us to keep a small amount of information after deletion:
- Records needed to follow healthcare, financial or consumer protection law.
- Security, fraud-prevention and abuse logs.
- Anonymous, combined statistics that cannot identify you.
We keep only what is necessary, keep it secure, and let only authorised people see it.
How long it takes
When you confirm in the app, your account is deactivated straight away and every record we hold about you is permanently deleted within 30 days. If you change your mind in that time, write to us before the deletion completes. For a request by email, we start once we have confirmed who you are, and we aim to finish within the same 30 days.
Questions
Write to support@zenlyf.io. For how we handle data in general, see our Privacy Policy.