1. Who we are and what these terms cover
These terms are between you and ZENLYF LTD, a company registered in Nigeria (RC 8867229) (“Zenlyf”, “we”, “us”). Our affiliates ZEN LYF Inc. (United States) and ZENLYF LTD (United Kingdom) help us provide the Services. They are listed at the bottom of this page.
“Services” means the Zenlyf website (zenlyf.io), the Zenlyf app, the Zenlyf Ring, the Zenlyf WhatsApp assistant, Zenlyf Link, our plans, and anything else we offer you under the Zenlyf name. By creating an account, placing an order or using the Services you agree to these terms. If you do not agree, please do not use them.
Hospitals, clinics and other organisations that use Zenlyf’s workspace for their staff agree a separate contract with us. These terms are for individuals.
2. Zenlyf is not medical care, and not an emergency service
Zenlyf shows you readings and patterns from your ring and app, and can tell people you choose when something looks wrong. It is a wellness product. It does not diagnose, treat or prevent any condition, and the ring is not a medical device or a medical pulse oximeter. A normal reading does not mean you are well, and an unusual reading is a reason to speak to a doctor, not a diagnosis.
In an emergency, call your local emergency number first (in Nigeria, 112), or go to the nearest hospital. Do not wait for Zenlyf, the app or a message from anyone.
Safety features such as fall checks, the SOS button and alerts to your care circle depend on things we do not control: your phone being nearby, charged and online, the ring being worn and connected, the people you chose having accepted and being reachable, and mobile networks. They can miss an event and they can raise a false alarm. We do not promise that any alert will be sent, received or acted on, or that help will arrive. You can read what each feature does and where it stops on our safety page.
3. Your account
- You must be 18 or over to hold an account.
- Give us accurate details and keep them up to date, including the phone number and email we use to reach you.
- Keep your password, codes and devices safe. You are responsible for what happens under your account unless you tell us it was taken without your permission.
- One person, one account. Do not share your account or sell it.
4. The Zenlyf Ring: pre-orders and purchases
Prices are in naira and shown before you pay. You pay in full when you order, through Paystack, by card, bank transfer or USSD. A pre-order is an order for a ring that has not shipped yet. We show you a ship-by date, and your order confirmation repeats it.
- Cancelling. You can cancel a pre-order yourself, from the tracking link in your receipt email, and we will refund you in full, to the way you paid, for as long as your ring has not been packed. Once it is packed or on its way the link no longer cancels it: contact us and we will tell you what we can do. How quickly refunded money shows depends on your bank or payment provider.
- If the date moves. If we move the ship-by date we will tell you, and you can cancel for a full refund instead of waiting.
- Limited batches. Some pre-sales have a fixed number of rings. We confirm your place when your payment clears. If a payment clears after the batch is full, our team is alerted and will either ship your ring from extra stock or refund you in full.
- Delivery. We deliver across Nigeria at no extra charge. We estimate one to three days in Lagos and three to seven days elsewhere, counted from when the ring ships. These are estimates, not promises. Risk passes to you when the ring is delivered.
- Sizes. Choose your size using our sizing guide. If your ring does not fit or arrives faulty, contact us at support@zenlyf.io. Nothing in these terms limits your legal rights as a consumer.
- Discount codes. One code per order. A code has no cash value, can be limited by date, product or number of uses, and we can cancel a code that was used unfairly or by mistake.
5. Plans and payments
Zenlyf has two plans: Free and Pro, priced in naira and billed monthly, quarterly or yearly. Your ring’s readings are free to see. The AI companion, the WhatsApp assistant and Zenlyf Link are part of Pro. What each plan includes is shown on our pricing page, and we may change it for the future.
- Where you manage your plan. You start, change and cancel your plan on your account at zenlyf.io/account. Plans are not sold or managed in the app.
- Renewal. Paid plans renew automatically at the end of each period, charged to the card you saved, until you cancel. We show the price before you confirm.
- Free trial. Pro may come with a free trial; its length is shown before you start it. You get one trial per account and per card, and only if you ask for it. To start it you confirm your email and save a card with Paystack (Paystack may make a small check charge on the card, which is refunded). Nothing is charged during the trial. If you do not cancel before it ends, your plan starts and your card is charged on the day the trial ends, then at the start of each period. If you cancel during the trial, you are not charged. A trial is not offered if you already pay for Pro, and it is not added on top of free Pro months you already have (such as the months that come with a ring): in that case billing starts when those months end.
- Cancelling. You can cancel at any time at zenlyf.io/account. Your plan stays active until the end of the period you have already paid for, you are not charged again, and it does not renew. We do not refund the unused part of a period, unless the law says we must.
- Pro months with a ring. A paid Zenlyf Ring order comes with 3 months of Pro, once per account. They start when the order is paid and the email you ordered with is confirmed on a Zenlyf account, which can be before your ring arrives. They are not added on top of a Pro plan you already pay for. No card is needed for them, and nothing is charged when they end.
- If we change a price, we tell you before it applies to your next renewal. If you do not want the new price, cancel before you are charged.
- A discount code on a plan usually applies to the first billing period only. Later periods are charged at the normal price.
- Card details are handled by Paystack. We do not see or store your full card number.
6. The WhatsApp assistant
You can message Zenlyf on WhatsApp at +1 971-385-6978. The assistant is an AI and part of Pro. Messages travel through WhatsApp and our messaging providers, and your mobile data charges may apply. We send sign-in codes to your email, never into the chat. Do not use the chat for an emergency: call your emergency number. If you type words such as “emergency” or “SOS”, the assistant replies with emergency guidance, but it cannot call anyone for you.
7. AI features
Zenlyf’s AI companion and summaries can be wrong, incomplete or out of date. They do not form a doctor–patient relationship and are not professional advice. Check anything that matters with a qualified health professional, and never delay or ignore medical care because of something an AI said.
8. Your care circle
You decide who is in your care circle and what each person can see, such as vitals, activity or sleep. People only join after they accept your invitation, and you can change what they see or remove them at any time. Only add people who are happy to be contacted, and only share another person’s details with their agreement. If you are in someone else’s care circle, what you see is for their care. Do not copy it, publish it or use it for anything else.
9. Zenlyf Link and your Zenlyf ID
Zenlyf Link connects your Zenlyf account to a hospital or clinic that uses Zenlyf. Your Zenlyf ID (it looks like ZLYF-YR26-000123) is a code you can show so staff can find your linked record quickly, including in an emergency. You choose which organisations to link, and you can ask to unlink. Each hospital or clinic decides what it keeps and who on its staff may see it, under its own policies and the law. Zenlyf Link is included with Pro, but the app does not yet have a screen to link or remove an organisation: the hospital or clinic links you with your Zenlyf ID, and to remove a link, email support@zenlyf.io. The hospital or clinic, not Zenlyf, is responsible for the care it gives you.
10. Referrals and personal codes
You can claim a personal code, such as a first name, and share it with friends. A friend may get a discount on their first ring order or plan, and you may earn a reward when that purchase is paid. Rules and amounts can change, and we show the current ones on the invite page and in the app. You may not use your own code, create accounts to earn rewards, or choose a name that impersonates a person or brand or is offensive. We can refuse, change or take back a code, and cancel rewards that came from misuse. Payouts of referral rewards are not open yet.
11. Your data
Our Privacy Policy explains what we collect, why, who we share it with and your choices. Health information is sensitive and we treat it that way. You give us a licence to process the information you put into the Services only so far as needed to run them for you.
12. Using Zenlyf properly
- Do not break the law, harass anyone, or share another person’s information without permission.
- Do not try to break, probe or overload our systems, or reverse-engineer the app or ring software.
- Do not misuse the SOS and alert features, for example by sending false alerts.
- Do not use the Services to give medical care to others unless you are a licensed professional using them through an organisation that has agreed terms with us.
13. Our property
Zenlyf, the Zenlyf logo, the app, the website and the ring’s software belong to us or our licensors. We give you a personal, non-transferable right to use them for their intended purpose while you follow these terms. The ring you buy is yours; the software on it is licensed to you, not sold.
14. Other companies’ services
The Services rely on others, including Paystack for payments, WhatsApp and our messaging providers, app stores, delivery partners and cloud providers. Their own terms apply to what they provide, and we are not responsible for their failures beyond what the law requires of us.
15. Changes and availability
We work to keep the Services running but they may be interrupted for maintenance, upgrades or reasons outside our control. We may change or stop a feature. If a change will make a plan you paid for materially worse, we will tell you and let you cancel.
16. Our responsibility
Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by our negligence, for fraud, or your rights as a consumer. Apart from that, and as far as the law allows, we are not liable for loss that we could not reasonably have predicted, for business or loss of profit, or for harm from relying on a reading, alert or AI answer in place of proper medical care. Our total liability to you for anything connected with the Services is limited to the amount you paid us in the 12 months before the claim.
17. Suspending or ending your account
You can stop using Zenlyf and delete your account at any time from the app or by contacting us. We may suspend or end an account that breaks these terms, puts others at risk or is used for fraud, and we will tell you why unless the law or safety prevents it. Sections that are meant to survive, such as those on liability and disputes, continue after an account ends.
18. Changes to these terms
We may update these terms. For changes that matter we will give you reasonable notice by email or in the app before they apply. If you keep using the Services after that, you accept the new terms. If you do not, you can close your account.
19. Governing law and disputes
These terms are governed by the laws of the Federal Republic of Nigeria. Please contact us first so we can try to fix a problem. If we cannot, the courts of Lagos State have jurisdiction, and you may also complain to the Federal Competition and Consumer Protection Commission. This does not take away any right you have as a consumer where you live.
20. Contact
Email support@zenlyf.io or message us on WhatsApp at +1 971-385-6978.
- ZENLYF LTD, Nigeria, RC 8867229
- ZEN LYF Inc., United States (Delaware)
- ZENLYF LTD, United Kingdom